Free Appeal Template

Luton Airport

I appeal as the registered keeper of the vehicle. I am not obliged to identify the driver and decline to do so.

1. The parking charge is not notified until after the contract is entered into. Under the principles established by the Court of Appeal in Thornton v Shoe Lane Parking [1971] 2 QB 163, a term introduced after a contract has been formed does not become part of that contract. The charge therefore forms no part of any contract between the driver and the operator.

2. The signage is not compliant with the BPA Code of Practice. The charging terms were not displayed clearly, prominently, or legibly at a point where the driver could have made an informed decision to avoid the zone before entering it. No valid contract was formed.

3. Luton Airport's single-road access means that the majority of traffic is channelled through the charge zone without a genuine alternative route to the terminal. This architectural constraint renders it impossible to form a valid contract based on informed consent, as the driver cannot reasonably avoid the zone while accessing the terminal.

4. The vehicle was present in the drop-off zone for no more than 5 minutes. The driver is entitled to the 5-minute consideration period expressly mandated by the BPA Code of Practice, during which no charge may be levied.

5. The charge is not a genuine pre-estimate of loss and is therefore an unenforceable penalty at common law. The operator has suffered no identifiable loss as a result of the vehicle's presence in the drop-off zone.

Any one of the above grounds is sufficient on its own to require cancellation of the PCN. I require this charge to be cancelled and invite the operator to confirm cancellation in writing.

How to use this appeal template

1
Click "Copy template" above, the full appeal is copied to your clipboard.
2
Log into the operator's online appeal system (or open your PCN) and paste the template into the appeal text box.
3
Submit and wait for a decision. The operator must respond within 35 days.
4
If rejected, request your POPLA code and escalate to the free, independent adjudicator, operators lose the vast majority of cases on these grounds.

Luton drop-off charge appeal

Got a PCN for dropping someone off at Luton? It's highly likely you can cancel it. Use the free template above.

The charge

Luton has a Drop Off and Pick Up Zone close to the terminal.

ANPR cameras record vehicles entering the zone.

The charge is £9 for up to 12 minutes. After 12 minutes, it is £1 per minute.

The maximum stay is 30 minutes.

You must pay by midnight the following day.

This is a private parking charge. It is not a council fine.

Why Luton is different

Luton's main drop-off zone is close to the terminal and there is also a free alternative in the Long Stay car park.

If you were directed into the paid zone, check the signs and road layout carefully. The important question is whether the charge was clearly shown before you entered the zone and whether you had a reasonable opportunity to avoid it.

You do not need to name who was driving, nor do they have any right to ask. This means that they cannot enforce keeper liability, as they can only confirm that you're the owner of the vehicle - not the driver.

Other points can help:

  • Signs on approach. Check whether the charge was clearly shown before you entered.
  • Short stays. If your PCN shows a very short stay, check the ANPR times and photos.
  • First time. You can ask the operator to cancel the charge as a goodwill gesture, but there is no guarantee they will do this.
  • Special assistance. If you needed extra time because of a disability or booked assistance, explain what happened and include proof.

Questions

How much is the drop-off charge?

It is £9 for up to 12 minutes, then £1 per minute. The maximum stay is 30 minutes.

Can I appeal if I didn't read the signs?

Yes. The key point is whether the charge was clearly shown before you entered the zone and whether you had a reasonable opportunity to avoid it.

I wasn't driving. Am I liable?

Not necessarily. The operator cannot enforce keeper liability unless the statutory rules are satisfied. Check the wording of your PCN and the land status before deciding what to do.

What if I ignore it?

Do not ignore it. The operator can take legal action to recover an unpaid charge.

Quick tips

  • Check the deadline. Use the date on your PCN.
  • Check the ANPR times. Ask for the photos.
  • Check the road layout. Explain what you saw before entering.
  • Do not ignore the PCN. Follow the appeal instructions.
  • Keep everything. Save the PCN, photos and correspondence.

Sources

Luton's current published tariff is £9 for 12 minutes, then £1 per minute, with a 30-minute maximum stay.

Disclaimer: AppealAirportPCN.co.uk is a free information resource for UK drivers. Nothing on this site constitutes legal advice. Templates are provided as a starting point, always review your specific circumstances. For complex cases, consider consulting a solicitor or Citizens Advice.